Refund and Returns Policy - Imperial Craft Works

Company Name: Imperial Craft Works
Company Number: 16522365
Phone: +44 7537 187276
Email: [email protected]
Registered Address: 2 Frederick Street Kings Cross London, WC1X 0ND UNITED KINGDOM

Effective Date: 20/06/2025
Last Updated: 20/06/2025

Thank you for choosing Imperial Craft Works. We take pride in delivering premium-quality digital home decor designs. Please take a moment to review our Refund and Returns Policy before completing your purchase.

1. Overview

As all of our products are digitally delivered, purchases are considered final once the download link or file has been provided. We are therefore unable to accept returns, issue refunds, or exchange digital content under normal circumstances.

By purchasing from https://imperialcraftworks.com, you confirm your understanding and acceptance of this policy.

2. Non-Refundable Items

The following items are not eligible for return or refund:

Digital downloads (e.g., wall art, design templates, printable files)
Gift cards
Custom or personalized designs

Please note, we do not offer refunds for:

Orders placed by mistake
Failure to download your product
Device or software incompatibility
Changes of preference or personal opinion after purchase

3. Exceptions – File Errors or Technical Issues

If you encounter a problem with your download, such as a corrupted file or incomplete delivery, we are here to help.

You must contact us within 7 days of purchase by emailing [email protected] and include:

Your order number
A brief description of the issue
Any relevant screenshots or error messages

Once verified, we will provide a corrected file or an appropriate alternative.

4. Refund Processing (If Applicable)

In rare cases where a refund is approved (e.g., duplicate purchase):

Please allow a few business days for the refund to process.
Check with your bank or card provider for any processing delays.
If you haven’t received your refund after a reasonable period, contact us at [email protected] for assistance.